Over 21 Years in Domiciliary Care...

What does a domiciliary care worker do?

A domiciliary care worker supports people in their own homes, helping them live with independence, dignity and choice.

      Every person’s needs are different. Support may include washing and dressing, preparing meals, helping with everyday household tasks, providing companionship and supporting someone to move safely around their home.

    At Helden Care, the role means getting to know each person, respecting their routines and making a positive difference to their day.

Could a career in care be for you?

You don’t always need previous care experience to get started. Kindness, patience, reliability and a willingness to learn are a strong foundation. Training and guidance help you develop the skills and confidence to provide safe, respectful care.

     The role can be demanding, but it can also be rewarding. Small acts of support can help someone feel comfortable, listened to and more confident at home.

What qualities make a good care worker?

We value people who:

• Treat others with kindness, dignity and respect.

• Listen carefully and communicate clearly.

• Are reliable, punctual and organised.

• Respect people’s privacy, choices and independence.

• Are willing to learn and follow care plans.

• Speak Welsh and help us provide the 'Active Offer' to clients. 

• Notice changes in someone’s wellbeing and report concerns.

• Support people to express their wishes and have their voices heard.

• Are interested in CPD such as further training and gaining qualifications. 

Join our community care team

We’re looking for reliable, compassionate community carers to join Helden Care’s friendly team in Newport and the surrounding area. Previous experience is welcome, but we’re also happy to train people who are new to care.

      You’ll support people to live in their own homes with dignity, choice and independence. Your role may include personal care, support with medication, preparing meals, companionship, light household tasks and checking on people’s wellbeing.

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Training and support to help you grow

We provide induction training and ongoing development in areas including dementia care, palliative care, safeguarding, medication and safe moving and handling. These modules take place online, in nearby training centres, or through in-house training with our health and safety officer.There are also opportunities to work towards recognised qualifications in Health and Social Care such as the QCF.

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At Helden Care, you’ll benefit from:

• Regular supervision — time to discuss your work, receive guidance and identify your development goals.

• Petrol allowance — we offer a petrol allowance to help with the cost of travelling between care visits. This supports our community carers as they travel around Newport and the surrounding area.

• Pension Scheme — our workplace pension scheme helps you save for your future while building your career in care. We’ll explain how the scheme works and the enrolment arrangements when you join.

• Monthly team meetings — opportunities to share experiences, raise concerns and contribute ideas.

• Competitive pay - we pay the living wage as amended by the Welsh government recently; we offer pay rises every year. 

• Digital skills development — support to build confidence using Birdie, Microsoft Teams, Helden email and Viva Engage.

• HR support through Mentor — access to the HR service, faster GP appointments, mental health support and more!

• Blue Light Card benefits — access to discounts through the Blue Light Card scheme, subject to eligibility and its terms.

 

We value our carers’ voices and provide opportunities to give feedback during meetings, supervision and through our anonymous staff suggestions form. Staff benefit from an open door policy and are supported as much as possible. ​​​